Thank you for choosing HandBidet UK. We value your trust and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, please review our refund and return terms below.

Order Cancellation Policy

• Orders can be canceled within 12 hours of placement before they are shipped.
• A 12.5% processing fee applies to all cancellations to cover administrative and transaction costs.
• Once an order has been shipped, cancellations are no longer possible.
• To cancel or modify your order, please contact us at theteam@customersupport.care.

Returns & Refunds

We accept returns within 15 days of delivery, subject to the following conditions:

Return Eligibility

To qualify for a return:
✅ The product must be unused, in its original packaging, and in resellable condition.
✅ A proof of purchase (order confirmation or receipt) must be provided.
✅ Returns must be initiated within 15 days of receiving the item.

🔹 Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return once used or installed:

• Opened or used bidet sprayers.
• Plumbing accessories that have been installed.
• Clearance or final sale items.

Return Process

1. Contact us at theteam@customersupport.care with your order number and reason for return.
2. Our team will provide a return authorization and shipping instructions.
3. Ship the item back using a tracked shipping service at your expense (for voluntary returns).
4. Once received, your refund will be processed within 24-48 hours.

Restocking Fee

• A £29 restocking fee applies to returns due to change of mind, incorrect orders, or preference for another product.
• This fee covers initial packing, handling, and administrative costs.
• No restocking fee applies to returns due to damaged or incorrect items.

Return Shipping Costs

• If the return is due to damage, defects, or incorrect items, we will cover the return shipping costs.
• If returning due to a change of mind or incorrect order selection, the customer is responsible for return shipping.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 7 days of delivery at theteam@customersupport.care. Include:

• Your order number.
• Photos of the damaged or incorrect item.

We will arrange a replacement or full refund, including return shipping costs.

Order Not Received

If your order has not arrived within the estimated delivery timeframe, please contact us. We will:

• Investigate the shipping status with the courier.
• Provide an update or offer a suitable resolution (replacement or refund).