Billing Terms & Conditions

 

Definitions

  • Seller: Refers to the website owner – the person or entity to whom the order for the purchase has been given.

  • Buyer: Refers to the person or organization placing the order.

  • Goods or Services: Refers to the product(s) for which the buyer has placed an order with the seller.

Payment

All payments are due upon completion of the order. If a payment is not received or the payment method is declined, the order will not be placed, and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment.

We accept Visa, Mastercard. We also accept PayPal as a form of payment.

Shipping Policies

Shipping costs are calculated at the time of purchase and paid for by the buyer. If an item is lost during shipping, the seller will refund the total cost of the item, including shipping. Additional charges apply for international or rush shipping orders.

More detailed information on our shipping policies is available here

Refund/Return Policy

We accept returns and process refunds under specific conditions, as outlined below:

  • Return Timeframe:

    • Returns are accepted within 15 days of purchase.

  • Non-refundable Fees:

    • A $29 non-refundable fee is charged for returns due to reasons such as finding a better price, changing your mind, sizing issues, or incorrect orders. This fee covers initial packing and handling costs.

  • Return Shipping:

    • The buyer must cover return shipping costs for change-of-mind returns.

  • Processing Refunds:

    • Refunds are processed within 24-48 hours of receiving the returned item. Refunds can be issued to the original payment method or as store credit for future purchases.

  • Return Eligibility:

    • The product must be in its original, unused condition with all packaging intact.

    • Proof of purchase (e.g., receipt or order confirmation) must be provided.

    • Purchases made through third-party retailers are not eligible for returns through our website.

  • Damaged or Incorrect Items:

    • If your order arrives damaged or incorrect, please notify us immediately with supporting photos or documentation. We will resolve these issues promptly and cover all associated costs, including return postage or replacement shipping.

More detailed information on our return policies is available here

Order Cancellation Policy

Orders can be canceled only before they are shipped. To cancel or modify your order, please contact us within 12 hours of placing it. A 12.5% non-refundable service and processing fee applies to all cancellations. Once the order has shipped, cancellations are no longer possible.

Complaints

Any complaints about items or the seller should be submitted to our support team. Please email us at theteam@customersupport.care. There is no guarantee of a resolution, but each case will be looked at individually, and the seller will be in contact.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Any dispute arising out of the use of this website is subject to the laws of the site owner’s jurisdiction.

Agreement

Your use of this website and placement of an order indicates your agreement with these billing terms and conditions.